Regarding notation based on the Specified Commercial Transactions Act, in accordance with the Specified Commercial Transactions Act, we will state it as follows.
To ensure that our customers can shop with confidence, we have provided all necessary information so please be sure to check it before making a purchase.
Ariu Co., Ltd.
Akane Ohno
〒150-0043
2-11-6 Dogenzaka, Shibuya-ku, Tokyo
TOP HILLS GARDEN Dogenzaka 4th floor
03-5428-6561
*For inquiries, please contact us by email or the contact form.
*Business hours: Weekdays 10:00-18:00
The price displayed on the website for each product. Please note that all product prices displayed on our official website include consumption tax.
・Consumption tax (10%)
・Bank transfer: Varies depending on financial institution
・Credit card/bank transfer (prepayment)
Payment is made when the order is confirmed (bank transfers are made within 3 business days of the order)
At LAVO, in order to carefully deliver each piece of jewelry, we ship according to the following schedule.
Once your order is confirmed (payment is complete), it will usually be shipped within 5 to 7 business days.
*For made-to-order products, pre-order items, and customized products, please check the delivery date listed on each product page.
This will be determined based on the availability of the product you ordered.
In stock: Items will usually be shipped within 2-4 business days after your order is placed.
Pre-order: After your order is confirmed, it will usually be shipped within 14-20 business days.
LAVO jewelry is delicately crafted by hand, and we strive to ensure that it is delivered to our customers in perfect condition.
If the product is damaged, soiled, or delivered incorrectly, please contact us within 10 days of receiving the product. We will exchange it for a good product or provide a refund, with shipping costs covered by us. Returns, exchanges, and cancellations due to customer convenience after the order has been confirmed are generally not possible.
We regret to inform you that we do not accept returns or exchanges for the following reasons:
• Different from the image • Wrong size • Item that has been used or the tag or packaging has been damaged
Custom-made products, engraved products, and other customized products Products subject to sales and promotions (if it is clearly stated that they cannot be returned)
If your return is approved, we will issue a refund to your original form of payment, such as a credit card.
*The timing of refunds will vary depending on the card company, etc.
We will only cover the return shipping costs in the case of defective or incorrectly delivered products.
For returns or exchanges due to other reasons, please note that the customer will be responsible for the return shipping costs.
If we receive multiple orders around a long holiday or during a campaign, it may take until the next business day for your order to be delivered.
We do not ship on weekends, holidays, New Year's holidays, summer holidays, winter holidays, or other special holidays.
In some cases, delivery may occur earlier than scheduled.
You can check the latest status of your order on your order page.
For any questions regarding returns or shipping, please contact us at the address below.
Ariu Co., Ltd.
Email: contact@lavotokyo.com
Business hours: Weekdays 10:00-18:00 (excluding New Year's holidays)