About membership registration (free)
Please register as a new member.
Membership registration is free, and there are no joining fees or annual fees.
Member Benefits
・Point service
・Invitations to events/campaigns
・We provide e-mail newsletters, etc.
About ordering
I can't place an order
One of the following causes may be the cause:
- System error
- Customers who have a significant number of refusals to receive deliveries, long absences, and cancellations
・Difficulty connecting to the line, etc.
If the problem persists, please contact us via "Contact."
About ordering pre-order items
Pre-ordered items may be subject to changes in delivery dates and specifications such as design and materials.
Additionally, we may be forced to cancel your order due to production cuts or discontinuations.
You cannot specify the delivery date for pre-ordered items.
We cannot accept any cancellations after an order has been placed.
If you add items with different shipping dates to your cart at the same time, shipping fees will be charged for each shipping date.
We usually ship within 7 business days after confirming your order (excluding made-to-order and pre-order items).
I haven't received an order completion email
After you have completed your order, you will receive an order completion email.
Please make sure that you are able to receive emails from this address (contact@lavotokyo.com).
Changes to orders
Changes to your order after it has been confirmed (changes to payment method, size, color, etc.)
We cannot accept additional orders, cancellations, combining orders with other orders, or returns or exchanges due to customer preferences.
Payment
Payment Method
1. Credit card payment <br>The following card brands can be used.
VISA / Mastercard / JCB / American Express
2. Bank transfer (prepayment)
Once your order is confirmed, please transfer the payment to the specified account.
*Transfer fees are the responsibility of the customer.
About Shipping
About Shipping
Delivery services are only available on weekdays, excluding weekends and holidays.
-Delivery will be made by Sagawa Express.
Shipping fees are set by region as follows (excluding tax).
Hokkaido ¥920
Southern Tohoku (Miyagi, Yamagata, Fukushima) ¥680
Kanto ¥550
Shinetsu (Niigata and Nagano) ¥560
Tokai (Shizuoka, Aichi, Gifu, Mie) ¥560
Hokuriku ¥560
Kansai ¥680
China ¥800
Shikoku ¥800
Kitakyushu ¥920
Southern Kyushu ¥920
Okinawa ¥2,050
We usually ship within 7 business days after your order is confirmed.
Shipping may be delayed due to a high volume of orders or shipping procedures.
Pre-ordered items will take some time to ship, so please check the estimated delivery date before placing your order.
About receiving
If the item is not received within the storage period and is returned, we will charge you the round-trip shipping fee (actual cost) and packaging material costs.
As a general rule, we do not accept re-sends.
Please transfer the invoice amount to the specified account. If payment is not confirmed within the deadline, legal action may be taken.
Please be sure to receive it.
Returns and Exchanges
Cancellations, returns and exchanges
We do not accept cancellations, returns, or exchanges due to customer convenience.
In the unlikely event that the product is faulty or delivered incorrectly, we will exchange it.
Please check the return policy below and contact us via the "Contact" section of LAVO's official LINE account.
1. As a general rule, we do not accept cancellations or changes after an order has been confirmed.
2. If the product has an initial defect, please contact us within 10 days of receiving the product.
3. We cannot accept returns or exchanges due to customer reasons (such as differences in image or size).
4. If the product is made to order, such as "made to order" or "engraved," returns and exchanges are not possible.
*If there is no stock available for exchange, we will provide a refund.
*We cannot handle returns without contacting us first.
*Please return the item by cash on delivery.
Return Policy
Returns and exchanges cannot be accepted if the following conditions apply:
・Products that have been used even once
・Products with lost boxes, bags, cases, etc. and purchase receipts
・Pre-order items
・Sale items
- Customer reasons (size, color, different image, etc.)
*We cannot accept returns if the item is significantly different from when it was delivered.
About Membership and Points
When you make a purchase at the LAVO online shop, you will receive 1 point for every 110 yen you spend, which can be used at a rate of 1 point = 1 yen on your next purchase or later.
Points are valid for one year.
